We offer a full range of paratransit and non-emergency medical transportation services including transportation planning, assistance and reservations throughout Southern California.
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Access Vehicles
Independent Drivers
California Transit operates as a transportation services provider for the West Central region of Access Services in Los Angeles. More about Access can be found on their website.
Over the years, the steady increase in the elderly population and passenger expectations has resulted in an increased demand for more rapid paratransit services.
At CTI, we understand that the needs of the passengers vary based on the community they reside in. Also, the operating guidelines are not the same everywhere. Thus, we provide targeted training to our operators and equip them with the right skill sets required when catering to the passengers’ needs.
Our Access riders and their daily commute needs are of the highest priority for California Transit. We pride ourselves for being one of the best performing Access operations in the county. It is our daily goal to keep our on-time performance levels above 93% consistently. It is this highly productive and efficient operational standards that have made us a trusted partner with Access Services and our community for many years.
We believe in building a cordial relationship with our riders, Access Services and our own internal operations teams to achieve the highest of standards in our industry.
Our Access vehicles have a lot of technology compacted into an off the shelf tablet. Long gone are the days of complex, proprietary hardware in the vehicles that require special care and maintenance for proper operation. We’ve moved all the complex hardware out and introduced a robust software solution that runs on a 8″ Galaxy tablet with our 5M driver software. Soon, in-vehicle voice radio equipment will be replaced by VoIP type service for driver to dispatch communication; further simplifying the technology required to operate an Access vehicle on the 5M system.
Every Access vehicle we have in our operations must go through rigorous inspections and maintenance before being put into the schedule for the next day. Every evening our maintenance shop crew wash and clean all of our Access vehicles to ensure our clients are most comfortable while in our care. Mechanics shop inspect the engine, fluid levels, breaks, suspensions, A/C and every other mechanical component as soon as the vehicle comes back into our facility. Our team also checks the vehicle on-board computer for any engine error codes and quickly address them before the vehicle is put back into operation the next day.
Our call center employees are one of the most important aspects to our success story as one of the best Access services provider in the county of Los Angeles. Our call center staff are well versed on how to help our riders to get their questions answered, reservations booked and trip related problems taken care of with as little friction to the customer as possible. Most if not all our reservations team members speak more than one language. That is a huge asset for us when it comes to lowering that language barrier and providing better customer service.
At California Transit, we are dedicated to offering passengers a safe and stress-free commute experience. To ensure we fulfill our commitment, we train our operators and drivers in every aspect of paratransit operations. The approach helps our operators cater to the needs of special needs and elderly passengers the best.
We train our team with wheelchair securements, ensuring the safety of passengers, and proper usage of lifts and ramps. This has helped us earn customers’ trust and deliver a gratifying passenger experience.