Dispatchers direct the day-to-day route operations for Access Paratransit Services. The job duties include daily interaction and communication with drivers regarding routes, problem solving, monitoring of routes and on-time performance in accordance with contract standards, communicating service and safety issues to management, and responding to driver incidents and accidents through radio communication. 

Duties and Responsibilities: 

• Provide courteous, professional service to drivers.
• Maintain a professional attitude over the radio. 
• Review and prepare driver routes on a continuous basis to ensure on-time performance standards.
• Adjust routes to ensure efficient service and reassign trips as needed. 
• Monitor dispatch communications and on-road provision of service for quality, and to ensure on-time performance. 
• Respond to driver incidents and accidents using proper safety procedures and protocol. 
• Report service and safety issues to management. 
• Possess general knowledge of Los Angeles County.

Essential Functions and Requirements: 

• Excellent computer skills and ability to learn new software. 
• Speak clearly, using proper pronunciation and grammar, and read and write effectively in English. 
• Detail-oriented with an ability to enter data accurately. 
• Good typing skills and ability to use computer and mouse for prolonged periods of time. 
• Ability to sit and answer phones for a prolonged period of time. 
• Must have a flexible schedule. 
• Ability to handle high volume radio communication in a timely manner and to stay calm during stressful situations. • Ability to handle stress and to problem solve quickly. 
• Ability to lift up to 25 lbs. as necessary. 
• Participation in CTI’s Random Drug and Alcohol Testing Program.

 Preferred: 

• High School Diploma/GED. 
• Bilingual (Spanish and English).