Dispatchers direct the day-to-day route operations for Access Paratransit Services. The job duties include daily interaction and communication with drivers regarding routes, problem solving, monitoring of routes and on-time performance in accordance with contract standards, communicating service and safety issues to management, and responding to driver incidents and accidents through radio communication. 

Duties and Responsibilities: 

  • Provide courteous, professional service to drivers.
  • Maintain a professional attitude over the radio. 
  • Review and prepare driver routes on a continuous basis to ensure on-time performance standards.
  • Adjust routes to ensure efficient service and reassign trips as needed. 
  • Monitor dispatch communications and on-road provision of service for quality, and to ensure on-time performance. 
  • Respond to driver incidents and accidents using proper safety procedures and protocol. 
  • Report service and safety issues to management. 
  • Possess general knowledge of Los Angeles County.

Essential Functions and Requirements: 

  • Excellent computer skills and ability to learn new software. 
  • Speak clearly, using proper pronunciation and grammar, and read and write effectively in English. 
  • Detail-oriented with an ability to enter data accurately. 
  • Good typing skills and ability to use computer and mouse for prolonged periods of time. 
  • Ability to sit and answer phones for a prolonged period of time. 
  • Must have a flexible schedule. 
  • Ability to handle high volume radio communication in a timely manner and to stay calm during stressful situations. • Ability to handle stress and to problem solve quickly. 
  • Ability to lift up to 25 lbs. as necessary. 
  • Participation in CTI’s Random Drug and Alcohol Testing Program.


  • High School Diploma/GED. 
  • Bilingual (Spanish and English).
Job Category: DISPATCHER
Job Type: Full Time
Job Location: 3650 RockWell Ave El Monte Monte Ca 91731

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