Access Paratransit Service Provider

West Central Region – Los Angeles County

5M- A Turnkey Paratransit Software Solution

5M does it all with game-changing efficiency—client registration, reservations/booking (including direct web/IVR-based booking), scheduling/routing, handling ETA requests, dispatching, operations support, reporting and analysis, electronic billing and auditing.

5M supports all paratransit service models—in-house and contracted operations, one or multiple service providers (zoned or unzoned), call and control center and brokerage contractors, and systems that use taxis and other non-dedicated service providers.


With 5M's innovative algorithm, customers can choose confirmed pick-up times instantly without pre-scheduling trips. Results include shorter call times, more shared rides, and an enhanced customer experience with our fast and trackable scheduling process.

Customer Self-Servicing

Customers can book directly and access ETA information from any internet-connected device. Our state-of-the-art Mobile Rider Assistant (MRA) software simplifies the booking process and offers a choice of confirmed pick-up times.


5M's scheduling algorithm predicts travel speeds based on day, time, and direction, continuously learning with each new day of travel. No guessing or tinkering is required. It supports zoned and unzoned service providers, offers trip priority, and generates optimized routes and clusters.


We trust our state-of-the-art 5M system to track our vehicles in real-time, allowing our dispatchers and operations staff to monitor traffic patterns and other factors that may affect our service.

Mobile Driver Assistant

5M's Mobile Driver Assistant (MDA) enhances data accuracy with step-by-step instructions, reminders, and proximity alerts for drivers. MDA also automates activity progression, and provides real-time configurable call-outs/texts, benefiting both customers and their contacts.

Operations Monitoring

Operations Monitoring Console (OMC) allows agency staff and service provider managers access to live statistics on on-time performance, completed and pending trips, and current alerts. Real-time data showcases the percentage of on-time and late trips for any fleet or run(s), including lateness levels.

Reporting & Analytics

5M provides comprehensive reports for assessing service performance and trends. Reports cover essential data, distinguishing between valid and invalid no-shows. Customize reports by provider, fleet, driver, customer, and date range, with sortable, graphable, and exportable options.


With 5M’s dispatching algorithm utilizing Google Maps, dispatchers benefit from accurate solutions and real-time ETAs based on traffic conditions. The dual-monitor dispatch workstation enhances efficiency by displaying and prioritizing alerts and pending trips, while the interactive system maps and tools make managing unassigned trips, pending events, and high-priority alerts effortless. Real-time vehicle location and traffic data, along with in-vehicle tablets collecting service performance data, further improve ETA accuracy for dispatchers.

This enables us to make real-time adjustments to our schedules, ensuring that our vehicles are always on time and that our passengers arrive at their destinations safely and efficiently.

Our dispatchers work closely with our drivers to ensure that they are following the most efficient routes and avoiding any potential delays or obstacles. This allows us to provide our passengers with reliable and efficient transportation services.

Next Day Reservations

5M’s trip-matching and demand-balancing algorithm offers customers instant confirmed pick-up times during booking, optimizing service without pre-scheduled trips. If no matches are available, alternate times are provided to balance demand, resulting in shorter call times, more shared rides, and increased productivity.

Confirmed pick-up times are honored throughout the scheduling process, enhancing the customer experience, while all changes to trips and service data are fully trackable.

To book a trip or make changes to an existing reservation, please contact our call center at 800-883-1295 and select option 2 for the West Central Region. Our call center is open 9 am – 10 pm, seven days a week.

Trip Scheduling

At CTI, we use an innovative scheduling system from TSS Paratransit that continuously learns from each day of travel, predicting speeds based on day, time, and direction, eliminating guesswork.

The system balances efficiency and service quality through a unique incentive and penalty system, tailored to your program, and supports zoned and unzoned service providers, trip exchanges, full routes, and on-the-fly clusters.

With lightning-fast batch scheduling and significantly reduced unassigned trips, 5M results in a more cost-effective, reliable service with improved on-time performance.

Looking for a New Career Path?

Are you passionate about making a positive impact in the lives of others? Do you believe in the importance of accessibility and inclusion for people with disabilities? If so, we invite you to join our team and be a part of our mission to provide safe and reliable transportation services to those who need it the most.

As a company that focuses on serving passengers with disabilities, we offer a rewarding and fulfilling work environment for individuals who share our values. By working with us, you will have the opportunity to make a difference in people’s lives every day, while also growing your skills and advancing your career.

At California Transit, we prioritize inclusivity and diversity, and we are committed to providing a supportive and welcoming workplace for all employees. You’ll be part of a team that values your contributions and encourages your professional development. Join us and be part of a company that is dedicated to making a positive impact in the community.

contact our Team

Thank you for considering California Transit Inc. for your Paratransit transportation needs. Reach out to our team via this form or call us.
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